TERMS OF SERVICE
These terms might change in time, adding new ones or changing old ones. When asking for a commission, the client is accepting all of the conditions mentioned below and is expected to already be aware of the listed terms
The commission will not begin until the client has paid the agreed upon PayPal Invoice. Payment will only be accepted in the form of a PayPal invoice sent to the client after discussing the price of a commission.
No commission will contain images that include or promote hate speech, segregation, degradation or otherwise would support ideas that are harmful to a group of people in the real world. Nothing that supports animal cruelty or the abuse of under-aged peoples. Nor shall any commission contain incest. If a client attempts to hide these while proceeding with a commission they will be blacklisted.
NSFW is available, however it must conform to the aforementioned rule of not promoting non-consensual harm and must not depict children/ under age peoples, or those who look under aged.
The artist reserves the right to cancel a commission at any time for any reason. Please see Refunds for further information.
Commissions that require more details, and therefore more time intensive work will be charged accordingly. This starts at $15.00 USD and may increase depending upon the details requested.
The artist reserves the right to post Work In Progress images to their social media and portfolio, as well as finished pieces.
All images are NOT sold with the commercial copyright for replication or redistribution without a previously agreed upon contract.
Prices are subject to fluctuations in accordance to growing skill level, inflation, and economy. They will always be clearly marked and agreed on before commissions are subject to begin.
As of January 1st 2021 the client is fully responsible for the retention of their commission image. Should the client request a replacement this will come with a $5.00 USD file fee if it is even possible.
All images are made at 300 PPI at whatever dimensions are appropriate for the image unless otherwise requested. Images will be sent in a PNG file unless the commission requires another file format.
Kruhee will not duplicate another artists style. If you wish for a piece that looks like that of another artist, please contact them.
Commissions may take anywhere between 3 days to 1 month to complete depending on artist discretion and schedule. For any who need their piece right away please let me know. There may be an added fee for tight deadlines.
CHANGES AND EDITS
Policies on Changing and Editing Commissions
Each type commission comes with a predetermined number of changes or edits that may be made. This includes small and large changes. After the preset number has been used, the client will be subject to a $5.00 USD fee for every subsequent edit.
Edits made because of a mistake by way of the artist do not count towards the total nor will they be subject to a fee. Edits made due to miscommunication of the side of the client do count towards the total.
Clients must be clear with their reference images, descriptions, and desires any and all information not shared WILL be left to artistic license and thus if they must be changed will count as miscommunication on the side of the client.
PAYMENT
Policies on Payment
When it comes to payments I like to use Paypal as it leaves an easy record of who has paid what and documents this.
When we have decided upon a piece and settled on a price, I will send an invoice for full payment upfront. Once payment has cleared the client will be entered in the wait-list and be informed as to when the commission has started, an estimated ETA for the next WIP check in, and and weekly updates on progress. Upon completion the client will receive an image to check over, if no changes need to be made the final image in high quality 300 PPI will be sent.
REFUNDS
Refunds and Returns
I understand that at times clients will need to refund their art and in these occasions I have some rules to follow to make the process smoother on both sides. There are no questions asked about a clients personal life on my part when it comes to refunds. If a client is looking for a refund, please follow the applicable line of action below.
Client Wishes to Cancel Invoice: If a client wishes to cancel an invoice before it has been paid, please inform me through our original communication means and inform of this desire. It will be canceled within 48 hours.
Commission Has Yet To Start: If a clients commission has yet to begin a full refund is available. In this instance please inform me via our original communication means and state the desire for a refund. I will refund the clients full amount via Paypal. Please do not attempt to contest an invoice as this will result in the refund becoming bogged down as a representative from Paypal will get involved to settle the dispute. In this instance what could have taken a day or two can be weeks of stress that neither I nor the client wish to go through.
The Commission Has Already Started: If a client wishes for a refund but the commission has already started, whatever phase the commission is in will be finished and sent to the client as the finished product and whatever is left as a prorated cost will be returned. This is to pay for my time and work, but also to serve as a fair compromise to the client.
The Commission Has Ended: Once a commission is complete there can be no refund. The work and man hours have already gone into completing the work and the client has had several opportunities to cancel. The commission may be resold to another buyer (non commercially) however there can be no refund in this instance.
If a client attempts a forced refund after a commission is finished they will be blacklisted.
I Cancel A Client's Commission: If for any reason I, the artist, cancel a client's commission they will be entitled to a full refund. With the exception of breaking my ToS, in which case the client will receive a prorated refund as seen above in "The Commission Has Already Started"